Dara Khosrowshahi, Chief executive of Uber has apologised for mistakes that led to Transport for London withdrawing its operating licence, as he affirmed his commitment to fight the ban.
The apology was contained in an open letter to all Londoners which was also made available to the public across various platforms on the internet.
In the letter, he said Uber, which he took control of four weeks ago, wanted to “make things right” for its 3.5m London customers and 40,000 drivers.
The open apology comes three days after TfL decided to strip Uber of its operating licence, criticising its safety record and raising concerns over the US tech giant’s business methods.
He told customers: “We won’t be perfect, but we will listen to you; we will look to be long-term partners with the cities we serve; and we will run our business with humility, integrity and passion”.
His tone represents a clear break from the confrontational position Uber took on Friday, when it accused TfL of closing London off to innovation and bowing to vested interests. Since then, the company has softened its approach and suggested it is willing to address the transport body’s criticism’s.